It only takes a few minutes to install the Messenger on your website. Once installed, you’ll be able to greet, chat with, and convert your visitors and leads to customers.
The Messenger is easily customized to suit your brand.
You choose who can see the Messenger, and how they can start conversations.
The Messenger connects directly to apps you use, like Google Meet, Statuspage, Stripe and 60 others.
You'll need an Intercom trial or subscription to install the Messenger.
Visitors/Leads vs. Users
Website visitors become leads when they communicate via the Messenger, whereas users are logged in to your website or app. The main difference is the amount of information you know about them. If you're installing Intercom for logged-in users, use this guide.
Install the JavaScript code
First, go to the the web settings and ensure that the web integration is enabled:
When this is disabled, all requests to Intercom will fail.
Next, copy the code snippet under Install chat for visitors on the same page. This snippet is pre-populated with your unique workspace ID, so it's ready to go:
How to use the code
Paste the code right before the closing body tag of every page where you want the Intercom Messenger to appear.
After adding the code, open your website and the Messenger will appear.
If you're using the zoom
CSS on your webpage, make sure that Intercom's widgets are not receiving it.
Installing Intercom for a client
If you don't have access to the Intercom workspace, you can grab the JavaScript code here 👇 You will need to manually replace WORKSPACE_ID
with the unique workspace ID for your Intercom account.
<script>
var APP_ID = "WORKSPACE_ID"; // Replace this with your workspace ID
window.intercomSettings = {
app_id: APP_ID
};
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/' + APP_ID;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</script>
What’s next?
Check out our Resources for Lead generation to learn how to convert your website visitors into customers.
Customize the Messenger to give your customers an on-brand experience.
To install the Messenger in your product for logged-in users, read this guide.
💡Tip
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